Grievance Redressal Policy

Official compliance charter for customer complaints resolution.

CreditCares is committed to providing standard corporate advisory services. In compliance with fair practice guidelines, we have a formal Grievance Redressal Mechanism to ensure all customer complaints are addressed fairly and on time.

Level 1: Support Desk

For any service queries or complaints, you can write directly to our client relations desk at **info@creditcares.in** or call **+91 98300 38870**. Most standard queries are resolved within 3 working days.

Level 2: Escalation to Grievance Officer

If your complaint is not resolved within 7 working days, or if you are unsatisfied with the resolution provided by Level 1, you can escalate the matter directly to our Grievance Redressal Officer:

Level 3: Regulatory Timeline

The Grievance Redressal Officer will investigate the matter thoroughly and issue an official response within 15 working days from receipt of the escalation. We keep track of all complaint files to ensure transparency.