If something has gone wrong, tell us directly.
We aim to handle every client's file professionally and transparently. If you have a concern about your experience with CreditCares — documentation handling, communication, or any aspect of the service — this is how to raise it and what to expect.
How to raise a grievance
Email us directly at creditcaresindia@gmail.com with a clear description of your concern, your name, and any reference number or application detail relevant to your case.
Alternatively, call our advisory desk at +91 98300 38870 during business hours, or send a message via WhatsApp.
Provide as much detail as possible — dates, names of people you interacted with, and the specific issue — so we can investigate efficiently.
What happens after you raise a concern
We acknowledge receipt of your complaint within 48 hours.
Your concern is reviewed by a senior member of our advisory team, who will contact you for any clarification needed.
We aim to resolve most grievances within 7 to 10 working days; more complex matters involving a partner lender may take longer, and we will keep you informed of progress.
Concerns involving a partner bank or NBFC
Where your grievance relates to the conduct or decision of a partner bank or NBFC rather than CreditCares directly, we will help you understand and, where appropriate, escalate through the correct channel — typically the lender's own grievance redressal officer, and beyond that, the Reserve Bank of India's Integrated Ombudsman Scheme.
CreditCares does not control the lending decisions of partner institutions and cannot override them, but we will support you in raising a legitimate concern through the appropriate process.
Common categories of concern we help with
Documentation handling: A document going missing, being misfiled, or a delay in returning original papers after a loan is closed or a file is withdrawn.
Communication gaps: Not being kept updated on the status of your application, or difficulty reaching the advisory desk member handling your file.
Fee-related concerns: Any confusion about compensation structure, since CreditCares does not charge upfront advisory fees to borrowers in the normal course of business — raise this immediately if you believe otherwise.
Lender conduct: Concerns about how a partner bank or NBFC has treated your application, which we escalate on your behalf where appropriate, though the final decision authority remains with the lender.
Frequently Asked Questions
The questions our advisory desk is asked most often about Grievance Redressal.
Email creditcaresindia@gmail.com or call +91 98300 38870 with a clear description of your concern, including any relevant dates or reference details. We acknowledge every complaint within 48 hours.
Most grievances are resolved within 7 to 10 working days. Matters that require input from a partner bank or NBFC can take longer, and we keep you updated on progress throughout.
We will help you understand the right escalation path, typically the lender's own grievance officer first, and the Reserve Bank of India's Integrated Ombudsman Scheme if unresolved. CreditCares cannot override a lender's independent credit decision, but we will support you through the process.
No. Raising a concern with our grievance process is entirely free, whether or not you proceed with or complete a loan through us.
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