Grievance Redressal

Last updated: 26 August 2026

Use this process for a concern about CreditCares' consultancy service, website, communications or handling of an enquiry. Concerns about a lender's product or decision should also be raised through that lender's official grievance channel.

How to submit a grievance

Email creditcaresindia@gmail.com with the subject “Grievance”, your name, a safe contact method, the date of the issue, a clear description and any relevant non-sensitive reference. Do not email OTPs, passwords, card PINs or full unmasked identity/financial documents unless a secure method has been agreed.

What happens next

CreditCares will acknowledge and review the grievance, may request reasonable clarification, and will respond using the contact details provided. Complex issues or matters involving a third party may require additional time.

Escalation

If the concern relates to a bank, NBFC or other regulated lender, use the grievance details shown on that lender's official website or documents. Applicable statutory and regulatory remedies remain available.

Contact options