How we handle your information.
This policy explains what personal and financial information CreditCares collects when you use our website or engage our loan consultancy services, how we use it, and the choices you have.
Information we collect
Contact details you provide through our website forms, WhatsApp, phone or email, including name, mobile number, city and loan requirement.
Financial and business documents you share for the purpose of loan facilitation — bank statements, ITR, GST returns, KYC documents and property papers.
Basic usage data from our website, such as pages visited, collected through standard analytics tools, to understand how visitors use the site.
How we use your information
To assess your loan eligibility and prepare documentation for submission to our partner banks and NBFCs.
To communicate with you about your application, including by phone, WhatsApp, SMS or email.
To share your file with relevant lending institutions from our panel, strictly for the purpose of loan facilitation.
We do not sell your personal or financial information to third parties for marketing purposes.
Sharing with lenders and third parties
As a loan consultancy and DSA, sharing your application and supporting documents with banks and NBFCs is fundamental to how we provide our service; this happens only with your knowledge and for the purpose of your loan application.
We may use third-party service providers for tools such as website hosting, analytics or communication, bound by their own confidentiality obligations.
We do not share your information with unrelated third parties for their independent marketing use.
Data retention and security
We retain your information for as long as necessary to provide our services and to meet any legal or regulatory record-keeping requirements.
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse, though no method of transmission or storage is completely secure.
You may request that we delete or correct your personal information, subject to any legal obligation we may have to retain certain records.
Your choices and contact
You may opt out of promotional communication at any time by informing us directly.
For any privacy-related question, correction request, or concern about how your data is handled, contact us using the details below.
Frequently Asked Questions
The questions our advisory desk is asked most often about Privacy Policy.
No. We do not sell your personal or financial information for marketing purposes. Sharing with banks and NBFCs happens strictly for the purpose of processing your loan application, with your knowledge.
For as long as necessary to provide our services and to meet any applicable legal or regulatory record-keeping requirement. You may request deletion or correction, subject to any obligation we have to retain certain records.
Yes. Contact us using the details on our contact page and we will respond to reasonable requests to access, correct or delete your personal information.
We take reasonable technical and organisational precautions to protect your information. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security, but we treat your financial documents with the same care we would want for our own.
Tell us what you need. We'll do the running around.
Share a few details and a CreditCares expert will call you back to map your eligibility and shortlist the right lenders — at no cost.