For Indian MSMEs, the Company Credit Report (CCR) is now one of the most critical documents banks and NBFCs use to evaluate creditworthiness. But what happens when your CCR contains errors, outdated data, or wrongly reported defaults?
In 2025, more than ever, MSMEs are facing loan rejections and credit limit issues due to incorrect entries in their CCR. If left unaddressed, these mistakes can damage your CIBIL MSME Rank (CMR) and block access to important funding opportunities.
In this guide, we’ll walk you through what CCR disputes are, common errors you might face, and how to fix them using official channels like the CIBIL Dispute Resolution portal.
What Is a CCR (Company Credit Report)?
A Company Credit Report (CCR) is a detailed credit profile of your business, generated by bureaus like TransUnion CIBIL, Experian, and CRIF High Mark. It includes:
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Loan repayment history
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Overdue accounts and DPD (Days Past Due)
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CIBIL MSME Rank (CMR)
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Credit utilization across OD/CC accounts
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Loan inquiries made by your business
Banks rely on this data to assess how risky it is to lend to you. Even small errors in your CCR can cause your CMR to fall, leading to loan rejection or reduced credit limits.
What Are CCR Bureau Disputes?
A CCR dispute refers to a formal complaint raised by a business to correct inaccurate or outdated information reported to a credit bureau. These can include:
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Wrong loan status (e.g. marked as overdue when paid)
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Incorrect DPD reporting
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Closed loans still showing as active
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Settled accounts wrongly listed as “Written-off”
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Loans you never took showing up in your report (fraudulent entry)
As per RBI guidelines on credit information, every borrower—individual or company—has the right to dispute inaccurate data in their credit report.
Why CCR Disputes Are So Critical in 2025
In the post-COVID lending landscape, most banks have digitized their underwriting. This means your CCR is being pulled directly from the bureau system, and there’s no manual intervention in many cases.
Even a ₹100 overdue or one wrongly marked EMI bounce can flag your company as high-risk.
Also, RBI’s framework on risk-based pricing allows banks to charge higher interest or demand collateral if your credit profile looks risky—even due to a bureau’s mistake.
Fixing these errors before you apply for any loan is crucial.
Common Errors That Lead to CCR Disputes
Here are the most frequent errors MSMEs in India report in their CCR:
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Closed loans still marked “Active”
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Duplicate loan accounts shown multiple times
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DPD entries for months where no EMI was due
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Incorrect business PAN or GST linked
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Loans taken by directors showing under the company PAN
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Credit utilization shown as 100% when it’s not
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CMR not updating despite clean repayment for months
If you see any of these in your report, you have every right to raise a bureau dispute.
How to Raise a CCR Dispute in India (Step-by-Step)
Step 1: Get Your Latest CCR
Start by downloading your latest CCR report from:
Make sure you download the version with CMR included, if applicable.
Step 2: Identify the Errors
Carefully go through:
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All open loan accounts
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DPD status for each account
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Written-off or settled tags
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Inquiry dates
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Company name, PAN, CIN or LLPIN
Make note of all inaccuracies with dates and details.
Step 3: Raise the Dispute on Bureau Website
If the report is from CIBIL, go to the Dispute Resolution Page.
Click on “Raise a Dispute”, select “Company Dispute”, and enter:
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Report ID
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Inaccurate account(s)
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Nature of the error
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Correct information
Upload supporting documents like NOCs, loan closure letters, or bank statements.
Other bureaus like Experian, and CRIF offer similar online dispute portals.
Step 4: Wait for Verification
As per CICRA (Credit Information Companies Regulation Act), the bureau will:
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Forward your dispute to the reporting lender
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Await confirmation or correction
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Update the report based on lender’s response
This process usually takes 15 to 30 working days.
Step 5: Download Updated CCR
Once your dispute is resolved, you’ll be notified by email or SMS. Download the corrected CCR from the bureau portal and verify if the CMR Rank has improved.
Tips to Ensure Your CCR Remains Error-Free
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Download your CCR every 3–6 months, especially before loan applications
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Maintain a record of loan closure letters and NOCs from banks
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Track your CMR movement after every loan or OD change
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Avoid taking loans from lenders that don’t report to bureaus
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If settling or restructuring a loan, get the correct status in writing
What If the Bureau Refuses to Fix It?
In rare cases where the lender disagrees, and the bureau does not correct the data, you can:
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Escalate to CIBIL’s grievance desk
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Raise a complaint with the Banking Ombudsman via RBI
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Send legal notice if the incorrect data results in business loss
You can also use the Right to Information (RTI) and Credit Bureau regulations under RBI to demand fair treatment.
Final Word
Your CCR is not just a report—it’s your company’s financial resume. Inaccuracies, if left unresolved, can cause long-term harm to your business growth, funding ability, and even tender eligibility.
By learning to identify and resolve CCR bureau disputes correctly, you ensure that your CMR reflects your true credit behavior—not someone else’s mistake.
